Receptionist
FirstRand Bank – Cape Town, Western Cape
Closing date 20 July 2024
Purpose
- Attend to visitors and deal with inquiries on the phone and walk-in.
Requirements
- Matric and Relevant qualificationÂ
- 3 to 5 years experience in a similar environment,
Skills & Competencies
- Curious & courageous – you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Responsibilities
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals.
- Ensure all communications with clients are professional, resulting in compliments.
- Resolve all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements.
- Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
- Manage own development to increase own competencies.
Additional Information
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- Best of luck with your job application!
Ref No
- R17104