Receptionist
Tshipi E Ntle Manganese Mining
Johannesburg, Gauteng
VACANCY NOTIFICATION
Position: Receptionist
Location: Tshipi é Ntle Manganese Mining, Bryanston, Johannesburg
| VACANCY STATUS | PUBLISHED DATE | 11 April 2023 |
| CLOSING DATE | 20 April 2023 | |
| POSITION DESCRIPTION | Receptionist | |
| PATTERSON GRADING | B Lower | |
| REPORTING TO | Executive PA / Office Manager | |
| DIRECT REPORTS | N/A | |
| PURPOSE OF THE JOB | Provides frontline support to the Johannesburg Head Office.Responsible for welcoming and attending to visitors and dealing with telephonic inquiries from internal and external customer. | |
| KEY PERFORMANCE AREAS | Financial Perspective:Contributes to cost efficienciesDemonstrates budget and cost awareness and proactively identifies and implements cost saving initiative within the function.Identifies and escalates potential risks that could result in increased costs.Internal Business Process Perspective:Frontline SupportCo-ordinates and operated the switchboard in a timely and efficient manner by responding to external and internal telephonic queries and redirecting callers to the correct responsible party where necessary.Ensures that employee lists are updated on a regular basis.Records and relays accurate messages and relays relevant and accurate information to callers and visitors.Provides general administration and office support.Sorts and distributes mail and other correspondence.Schedules appointments and books meeting rooms.Manages and maintains the appearance of the reception area to ensure a welcoming environment for visitors, customers and other stakeholders.People Perspective: Personal DevelopmentManages own performance in terms of agreed service level agreements (SLAs) and/or KPA/KPI’s.Identifies gaps in own development and creates and reviews development plans to increase performance and ensure personal development.Works to master skills and competencies within own role to ensure personal development and performance | |
Contributes to the attainment of team and organisational goals by demonstrating team commitment and collaboration.
Values and respects team members and others within the organisation.
Demonstrates inclusivity and values diversity.
Shares knowledge and best practice that will benefit the team.
Customer Perspective:
Manages customer expectations and requirements to deliver effective and efficient services to the business in line with company values and standards.
Takes ownership of customer complaints and uses technical knowledge and insight to resolve issues and problems accurately and timeously.
Drives customer satisfaction through the provision of services.
MINIMUM QUALIFICATIONS REQUIRED
Matric (Grade 12)
Computer literate
PREFERRED QUALIFICATION/S
Post-matric certificate or diploma in administration or customer service.
MINIMUM EXPERIENCE AND KNOWLEDGE REQUIRED
· 2 years’ experience within a similar role
· Valid driver’s license is advantageous
· Competence in the MS Office suite
ATTRIBUTES
· Strong communicator
· High level of English proficiency
· Financial acumen with high levels of attention to detail
· Strong organisational abilities and the ability to multi-task, with at times, competing and conflicting levels of priority
· Proficient in Microsoft Office packages
· High level of integrity (to deal with confidential information)
· Deadline driven
· Self-Starter
COMPETENCIES
· Team player
· Discernment
· Attention to detail
· Initiative
· Integrity
· Good decision-making skills
APPLICATION PROCESS
Applicants who meet the key requirements of the job must apply via the Tshipi website: www.tshipi.co.za, click on Opportunities, click on the relevant vacancy and apply, on or before 26 January 2024.
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