Call Centre Agent
FirstRand Bank – Johannesburg, Gauteng
Purpose
- To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
Requirements
- Have at least 1-3 years’ experience in a long-term insurance call center environment
- Has a matric certificate or an equivalent qualification/certificate
Skills & Competencies
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
Additional Information
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Ref No
- R1815
Centre
- FNB Insurance Pillar